Key Details:

• Return period: 30 days from delivery date
• Restocking fees: None
• Refund time: Up to 10 business days
• Return shipping: Customer pays (except faulty items)
• Exchanges: Accepted
• Cooling off period: 14 days for UK/EU customers

Return Policy

You can return items within 30 days of getting them. After 30 days, we cannot accept returns. Items must be in as-new condition, unworn, unwashed, with labels attached, and in original packaging.

Email support@fephostore.com before sending anything back. We will give you the correct process and the return warehouse address. Do not send items to the admin office.

Shipping Your Return

Pack the items well and use tracked shipping. You pay the return shipping cost for standard returns. We do not charge restocking fees.

Refund Process

After we get and check your items, we will email you. Refunds take up to 10 days. Funds go back to the original payment method.

Exchanges

If you ordered the wrong size or color, email support@fephostore.com with a short note about what you need. We will help you sort it.

Order Cancellation

Email us right away if you want to cancel. If the order is already processed or shipped, we cannot cancel it. You will need to use the return process.

Damaged or Wrong Items

Check your order when it arrives. If something is damaged or wrong, take photos and contact support@fephostore.com. We will replace it or refund you at no cost.

Contact Us

Fepho Store
Registered Office: 77 Camden Street Lower, Saint Kevin's, Dublin, D02 XE80, Ireland
Email: support@fephostore.com
Phone: +12062074815
Customer Service Hours: Monday to Friday, 9:00 AM - 5:00 PM GMT